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Female physician with headphones running a telehealth visit on her laptop in the exam room — eCareAssist hybrid care platform handles both virtual and in-person appointments
Hybrid Virtual + In-Person Care Platform

One platform. Every visit. Virtual or in-person.

Run telehealth visits and in-clinic appointments from one calendar. eCareAssist handles scheduling, intake, video, check-in, and documentation — whether your next patient walks in the door or joins on a link.

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Free 30-day trial · No credit card · Live on hybrid scheduling in 7 days
HIPAA Compliant
SOC 2 Type II
ISO 9001:27001
G2: 4.5 out of 5 stars Capterra: 4.5 out of 5 stars
Hybrid Visit Workflows

Five workflows. Every visit, virtual or in-person.

One calendar, one chart, one workflow — whether the patient walks in or joins on a link. Schedule, intake, see, document, follow up — without juggling separate tools for telehealth and clinic visits.

eCareAssist hybrid scheduling calendar showing virtual and in-person appointments in one view
+42%
Schedule fill rate
24/7
Self-service booking
01Hybrid Scheduling

One calendar for every visit type — virtual or in-person.

Patients pick the time AND the visit mode. Providers see one unified schedule. Different rules per visit type (longer slots for in-person, back-to-back for telehealth) all baked into the same calendar — no juggling Zoom links and waiting rooms.

  • Mixed virtual + in-person slots in one provider calendar
  • Self-service patient booking 24/7 from any device
  • Visit-type-aware rules: duration, buffers, prep tasks
  • Live EHR sync: Epic, athena, eCW, NextGen, Cerner
  • Smart routing by specialty, location, insurance & provider
  • Multi-location, multi-provider, multi-payer support
Explore Hybrid Scheduling See the unified calendar
eCareAssist pre-visit intake form completed by patient before either telehealth or in-person appointment
94%
Intake completed before visit
9 min
Saved per visit
02Pre-Visit Intake

Intake forms that work for every visit type.

Patients complete demographics, history, consent forms, and copay collection on their phone before they arrive (or join). The same intake works for telehealth and in-clinic visits — data lands directly in the chart, not on a clipboard. Front desk gets 9 minutes back per patient.

  • Mobile-first intake forms with conditional logic
  • E-signature for consent & HIPAA forms
  • Insurance card photo capture + real-time eligibility check
  • Copay collection (Stripe, Square, Elavon)
  • Multi-language: English, Spanish, Mandarin, Vietnamese + more
  • Direct EHR write-back — no manual data entry
Explore Pre-Visit Intake See an intake flow
eCareAssist HIPAA-compliant telehealth video visit with one-click patient join
1-click
Patient join — no app needed
HIPAA
Encrypted, BAA-covered
03Telehealth Visits

HIPAA video built in. No Zoom links. No downloads.

Patients click their appointment confirmation, the visit opens in their browser. Audio fallback for low-bandwidth patients, screen share for medication reviews, multi-party for couples/family therapy. Visit notes and prescriptions flow back to the EHR automatically.

  • Browser-based video — no app install for patients
  • HIPAA-encrypted (AES-256, BAA included)
  • Audio fallback for low-bandwidth or rural patients
  • Multi-party for family, couples, group therapy
  • Virtual waiting room with custom branding
  • e-Prescribing & visit notes auto-pushed to EHR
Explore Telehealth Visits See a live visit demo
eCareAssist in-office check-in tablet with rooming, vitals, and provider notification workflow
−65%
Lobby wait time
Paperless
Front desk workflow
04In-Office Workflow

The clinic side, finally as smooth as your telehealth.

Patients self-check-in from their phone or the lobby kiosk. The MA gets a rooming alert. Vitals push to the chart from connected devices. Provider walks in to a fully-prepared encounter. No clipboards, no double-entry, no chasing forms.

  • Mobile + kiosk self-check-in for patients
  • Real-time rooming board for front desk & MAs
  • Vitals device integration (BP cuffs, scales, pulse ox)
  • Wait-time alerts & patient SMS updates
  • Provider mobile app for in-room note signing
  • Same patient record as your telehealth visits
Explore In-Office Workflow See a kiosk check-in
eCareAssist unified patient record showing both virtual and in-person visit history on one timeline
One chart
Across every visit mode
FHIR R4
EHR-native sync
05Unified Patient Records

One chart. Every visit. Every mode.

Telehealth visits, in-clinic visits, virtual check-ins, e-Rx history, intake forms, vitals, and care plans all live in one patient timeline. No more switching tabs between the EHR and the telehealth tool. Read-once, write-once, FHIR-native sync to Epic, athena, eCW, and Cerner.

  • Unified timeline: virtual + in-person visits in one chart
  • Two-way FHIR R4 sync with major EHRs
  • Medication, allergy & problem-list reconciliation
  • Care-plan tracking across modes (e.g. virtual follow-up after in-clinic surgery)
  • Document storage: intake forms, consents, lab results
  • Patient portal — one login for all care
Explore Unified Records See the patient timeline
Integrations

Two-way sync with the EHRs your practice already uses.

Patient demographics, encounters, appointments, and balances stay in sync in real time via HL7 / FHIR — no swivel-chair lookups, no manual data entry.

Epic
Oracle Cerner
athenahealth
eClinicalWorks
NextGen
Practice Fusion
Tebra
AdvancedMD
DrChrono
Veradigm
Greenway
+30 More via
HL7 / FHIR
See all 40+ integrations Build a custom integration
We moved 40% of our visits to telehealth without losing a single clinic patient. eCareAssist made both modes feel like one practice — one chart, one workflow.
DR. AMARA CHEN — MEDICAL DIRECTOR, STELLAR HEALTHCARE

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Customer Stories

What real practices say after they switched to eCareAssist.

Three teams describing what changed after they replaced their patchwork of forms, spreadsheets, and texting tools — and the numbers behind it.

Primary Care

Before this, our team was constantly juggling between systems and spending hours on documentation after clinic hours. Now everything is in one place, and our providers are finishing notes during visits instead of staying late. We’re seeing more patients without increasing workload — and that’s been a huge shift for us.

Dr. Sarah Mitchell, Medical Director at Maplewood Family Clinic - eCareAssist customer
Dr. Sarah Mitchell
Medical Director · Maplewood Family Clinic, Minneapolis, MN
+1,200 patients onboarded $15K+ monthly revenue 30% time saved

Maplewood Family Clinic

The Challenge
  • New leads scattered across forms, email, and calls
  • Insurance verified manually after every intake
  • Marketing spend with no source attribution
The Result
  • One unified intake pipeline with AI lead scoring
  • Insurance auto-verified at submission
  • Source attribution shows real marketing ROI
+38%
Intake Completion
+1,200
Patients Onboarded
+19%
Lifetime Patient Value
Solo Family Medicine

No-shows used to wreck our schedule. Two-way SMS reminders cut them by a third in the first month, and the recall campaign for annual physicals brought back 84 patients we hadn’t seen in over a year. Best return on a software dollar I’ve ever made.

Dr. Elaine Chen, Family Medicine physician at Coastal Family Practice - eCareAssist customer
Dr. Elaine Chen
Family Medicine · Coastal Family Practice, Charleston, SC
−32% no-shows +84 patients reactivated +$8.2K monthly revenue

Coastal Family Practice

The Challenge
  • 20-30% no-show rate killing the schedule
  • No way to reach lapsed patients at scale
  • Front desk drowning in phone-tag
The Result
  • Two-way SMS reminders cut no-shows 32%
  • Recall campaign reactivated 84 lapsed patients
  • Online self-booking saved 14 hrs/week front-desk time
−32%
No-Show Rate
+$8,200
Monthly Revenue
4.8 / 5
Front-Desk CSAT
Pediatric

Parents prefer text. Our portal had 12% adoption; SMS conversations had 91% in the first week. Once we connected eCareAssist’s inbox to our EHR, the whole front desk could see one timeline per family — conversations, intake, appointments, balances. No more swivel-chair lookups.

Sarah Patel, RN, Practice Lead at Mountain View Pediatrics - eCareAssist customer
Sarah Patel, RN
Practice Lead · Mountain View Pediatrics, Denver, CO
91% SMS engagement −75% intake time +52 pts parent NPS

Mountain View Pediatrics

The Challenge
  • Patient portal had only 12% adoption
  • Conversations split across phone, email, portal
  • EHR and CRM data never synced
The Result
  • 91% engagement on two-way SMS in week one
  • One unified inbox per patient family
  • Real-time HL7 sync with the existing EHR
91%
SMS Engagement
−75%
Intake Time
+52 pts
Parent NPS
Why eCareAssist

One platform. Not a telehealth tool taped to an EHR.

Most practices today run two separate systems: an EHR for in-clinic visits and a separate telehealth tool for virtual ones. eCareAssist unifies both modes into one workflow — one calendar, one chart, one patient experience.

Telehealth tool + EHR (separate)
Zoom for Healthcare / Doxy.me bolted onto Epic, athena, eCW
  • Two calendars to manage — double-booking is constant
  • Patient charts split across systems — missing context
  • Front desk emails Zoom links manually for every visit
  • Separate intake forms for virtual vs in-person
  • Two BAAs, two contracts, two bills, two support teams
eCareAssist
Hybrid care platform — one workflow for every visit
  • One calendar for both virtual and in-person visits
  • One unified chart per patient — every visit, every mode
  • Browser-based video built in — no app, no link emails
  • Same pre-visit intake works for telehealth & clinic
  • One contract, one BAA, one bill, one support team
See all comparisons

Hybrid-ready for every specialty.

From primary care to behavioral health, urgent care to physical therapy — eCareAssist ships with specialty-tuned intake forms, scheduling rules, and visit workflows for both telehealth and in-clinic delivery.

Primary Care
Internal Medicine
Pediatrics
Cardiology
Dermatology
Orthopedics
Neurology
Ophthalmology
Primary Care
Internal Medicine
Pediatrics
Cardiology
Dermatology
Orthopedics
Neurology
Ophthalmology
Gastroenterology
Gynecology
Oncology
Urgent Care
Psychology
Chiropractic
Physical Therapy
Gastroenterology
Gynecology
Oncology
Urgent Care
Psychology
Chiropractic
Physical Therapy
View All Specialties Don’t see yours? Talk to us
Our front desk killed three vendors after eCareAssist launched: the booking widget, the telehealth tool, and the intake software. One platform handles it all.
DR. ANDREW TAYLOR — OFFICE MANAGER, SPECIALTY CLINIC

Switch in seven days. Free migration included.

Schedule a Migration Call

We move your records, schedule, intake forms, and telehealth setup — at no cost.

4 Easy Steps To Get Started

Simple guide to implement eCareAssist into your practice.

Schedule a Demo
Step 1
Step 1: Register and activate your eCareAssist account
1

Register

Get registered to align your practice with our EHR software.

Step 2
Step 2: Live demo of eCareAssist with onboarding specialist
2

Demo

Learn how the software will actually work for your team.

Step 3
Step 3: Staff training on eCareAssist intake forms and unified inbox
3

Training

Train your staff and providers on the software's effective use.

Step 4
Step 4: Go live with eCareAssist in your practice
4

Go Live

Implement, integrate, and leverage eCareAssist to deliver care.

FAQ

Frequently asked questions

Everything you need to know about eCareAssist — from running virtual and in-person visits in one workflow, to EHR integration, HIPAA video, and migration.

eCareAssist is a HIPAA-compliant hybrid care platform that lets clinics run telehealth visits AND in-clinic appointments in one workflow. One calendar, one chart, one intake form, one patient portal — whether the next patient walks in or joins on a link. Built for primary care, specialty groups, behavioral health, and multi-location practices.

Yes. eCareAssist is fully HIPAA-compliant and certified to SOC 2 Type II and ISO 27001 standards. All PHI — including video call audio/video streams — is encrypted in transit (TLS 1.3) and at rest (AES-256), with role-based access controls, full audit logging, and a Business Associate Agreement (BAA) included with every account.

Patients click the appointment confirmation link and the visit opens in their browser — no app download, no Zoom installs, no separate accounts. Audio fallback for low-bandwidth or rural patients, screen share for medication reviews, multi-party for couples/family therapy, and a virtual waiting room with your branding. Visit notes and e-prescriptions push back to your EHR automatically.

Yes. eCareAssist supports two-way integration with 40+ EHR / EMR systems including Epic, Oracle Cerner, athenahealth, eClinicalWorks, NextGen, Allscripts/Veradigm, Practice Fusion, Kareo, AdvancedMD, and DrChrono. Patient demographics, appointments (both virtual and in-person), encounter notes, e-prescriptions, and billing all stay in sync in real time via FHIR R4 / HL7.

No. That's the point. Patients have ONE login for everything: book a telehealth visit one week, book an in-person follow-up the next, fill out the same intake form for both, see their full history (across visit modes) in one timeline. Same goes for providers: one calendar, one chart, one patient list — not two systems pretending to be one.

Most practices go live in 7 to 14 business days. eCareAssist provides free data migration from existing telehealth tools, scheduling software, and intake forms. A dedicated implementation specialist handles EHR connector setup, intake form configuration, telehealth video provisioning, kiosk setup, and team training. Both visit modes are running by go-live.

eCareAssist ships with specialty-tuned workflows for primary care, internal medicine, pediatrics, cardiology, dermatology, orthopedics, OB/GYN, behavioral health, psychiatry, urgent care, physical therapy, chiropractic, gastroenterology, oncology, and more. Each specialty gets pre-configured intake forms, scheduling rules, telehealth visit protocols, and reporting templates.